When placing an order, our system will estimate shipping and delivery dates for you based on the availability of your items and the shipping option selected. Depending on the shipping provider selected the ship date may appear on the shipping quotes page. 

Please note shipping rates are calculated based on the weight of the product.

Made-to-Order Items
At frenchgraffiti.com, many of our products are made to order or custom printed specifically for you. Because of this personalized production process, we are unable to accept returns for reasons other than product defect once the order has been printed and shipped. Please review all custom location spellings and/or removed word options are correct before placing your order.

Exceptions & Return Considerations
In rare circumstances, we may accept a return at our discretion. If a return is accepted, the cost of the return label will be applied to the refunded amount to cover return shipping. 

Damaged or Defective Replacements
If your item arrives with a manufacturing defect or is damaged, we will replace it at no additional cost to you. To qualify for a replacement:

1. Contact us within 7 days of delivery with your order number and a photo showing the defect or damage.

2. Include a brief description of the issue so we can assist you quickly.

Once approved, we will issue a replacement order. 

How to Request a Return or Replacement
To initiate any return or replacement request, please email us at:
orders@frenchgraffiti.com or visit our Contact Us page.

We aim to respond to all inquiries promptly and work with you to resolve issues fairly.